Cancellation and Refund Policy

This Cancellation and Refund Policy outlines the principles for canceling and returning products or services you have purchased. By using our website or purchasing a product/service, you are deemed to have accepted the terms of this policy.

1. Cancellation Terms

If you wish to request a cancellation after purchasing a product or service, you must comply with the following terms:

• You must submit your cancellation request within 14 days of product delivery or the service start date.
• The cancellation request must be made in writing (via email or letter).
• Once your cancellation request is approved, details regarding the return of the product or termination of the service will be provided to you.

2. Return Terms

When you wish to return a product, please take note of the following conditions:

• You must submit your return request within 14 days of receiving the product.
• The product to be returned must be unused, undamaged, and in its original packaging.
• The return request must be made in writing (via email or letter) and include the invoice or proof of purchase along with the product.
• Return shipping costs are generally borne by the customer, except in cases where the product is defective or incorrect.

3. Refund and Cancellation Process

Once your refund or cancellation request has been reviewed, you will be provided with the necessary refund information. Refunds are usually processed within 14 days from the date the product is received or your cancellation request is approved.

4. Non-Returnable Products and Services

The following products and services cannot be returned:

• Personal use products (e.g., cosmetics, underwear).
• Custom-ordered or personalized products.
• Services that have already been provided or commenced.

5. Contact

If you have any questions regarding the cancellation and return processes or need assistance, please feel free to contact us.